Contact Center Essentials

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Contact Center Essentials

Patients are often dissatisfied with healthcare call center interactions, especially when compared to the convenience offered by call centers in other industries. Fortunately, providers can successfully address common complaints with technologies used by other industries to give patients an experience that meets their service expectations.

Download West’s white paper to learn how contact centers can offer modern functionalities and features to patients, thereby improving patient experience.

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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