How Patient Chat Improves Patient Experience Brief

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HOW PATIENT CHAT VIA TEXTING IMPROVES THE PATIENT EXPERIENCE

Practices are beginning to recognize the importance of using convenient communications to engage their patients, both before and between appointments, to improve patient satisfaction. A channel that offers unparalleled convenience for patients is text messaging.

In this brief we explore:

  • How patient conversations via texting improve the patient experience
  • How the practice experience is improved with patient chat
  • When it is appropriate to use patient chat

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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