From Reactive to Proactive - How Patient Surveys Drive Satisfaction White Paper

Free White Paper



TELEVOX SOLUTIONS    >    RESOURCES    >    DOWNLOAD REQUEST

FROM REACTIVE TO PROACTIVE

How Patient Surveys Drive Satisfaction

Staying financially healthy requires that providers stay competitive and patient-centered, as patients now have even more care options available to them and a “consumer first” mindset that drives more researching and switching behavior. Providers must understand which care quality variables are most important to their patients, as well as how they are meeting their patients’ expectations of those variables. In this white paper, we'll discuss how patient surveys can drive satisfaction.

In the white paper we'll explore:

  • The importance of continuously monitoring patient satisfaction
  • Categories of questions that can provide insights on where improvement is needed
  • The benefits of using automated surveys to gather patient feedback

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

©2004 - 2018 West Corporation. All Rights Reserved. Legal & Privacy | Blog | Corporate News | Contact