Patient Engagement: Improve Communication, Improve Care

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Patient Engagement: Improve Communication, Improve Care

Healthcare providers say more communication is the key to improving the quality of patient care. And the most innovative organizations are backing it up with outreach and engagement.

In this report, we identify trends and best practices for using technology-enabled communications for:
  • Reducing readmissions and helping to reduce risk of penalties
  • Improving patient satisfaction scores
  • Developing revenue-generating routine and chronic care outreach programs
  • Engaging patients with multichannel messaging for reducing no-shows

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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