Prioritizing the Patient Experience: Consumerization of Healthcare Brings Patient Satisfaction to Forefront for Providers

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Prioritizing the Patient Experience

Consumerization of Healthcare Brings Patient Satisfaction to Forefront for Providers

As patients' expectations for personalized service and positive experiences in healthcare continue to evolve, creating a patient-centered experience is key to staying competitive in the current healthcare market. This shift toward consumerization makes understanding what drives patient satisfaction a top priority and financial necessity for healthcare organizations.

Read West’s report to discover methods for measuring patient satisfaction and ideas on how to deliver a consumer-centered care experience.

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